16 inches wide, 13 inches deep, 2 inches thick (41 × 33 × 5 cm), and it weighs 2.2 lbs.

It fits most standard chairs, recliners, wheelchairs, office chairs and car seats. It sits under your seating area rather than covering the whole seat, so a wider chair is not a problem — but if your seat is 20 inches or more across, you will notice the cushion is narrower than the seat.

One size only at the moment. There is no wider version yet.

Flat side down, textured side up, with the U-shaped cutout at the back under your tailbone.

Both sides are gel and can feel similar at first — the difference is texture, not firmness. Run your hand across: the wavy honeycomb side is the one you sit on.

No weight limit. The gel core spreads weight across the whole surface instead of compressing flat the way foam does, so it keeps working under heavier use.

No. Foam softens and then packs down permanently. The MediGel core is a flowing gel in a honeycomb structure — it reshapes as you move and returns to shape when you get up.

The cushion: wipe with a damp cloth and mild soap, then air dry. Do not put the gel core in a washing machine or dryer.

The cover: machine washable on a cool cycle. Air dry rather than tumble dry.

The cover is a separate item, added at checkout. If you did not add one, your order is the cushion on its own — which works perfectly well without it.

Check your confirmation email if you are not sure what you ordered.

Orders leave us within 1–2 business days. Delivery is then 7 to 14 calendar days in the US.

Tracking can look quiet for the first few days while the parcel is in transit — that is normal and does not mean anything is wrong. Past 14 days from dispatch, write to us and we will chase the carrier for you.

Track it any time at westlyn.co/a/orders — you will need the email address you used at checkout.

Your tracking number is also in the dispatch email we sent when the parcel left us. If that email never arrived, check your spam folder first: it is where it usually is.

The MediGel is made and dispatched by our manufacturing partner in Asia and ships direct to you. That is why delivery is 7 to 14 days rather than two.

There is nothing to pay on arrival. Duties and customs on US orders are covered by us, and the price at checkout is the full price.

Nine times out of ten it turns up within a day or two. Worth checking, in this order:

• Your porch, side gate, mailbox, or wherever parcels usually go
• With a neighbour — carriers often leave it next door
• If you live in a building: the front desk, concierge or parcel room

Still nothing after two days? Write to us with your order number and we will sort it out. You will not be left out of pocket.

Message us straight away with your order number and the full corrected address. If the parcel has not shipped we will change it — no charge, no fuss.

Once it is with the carrier we cannot redirect it, so the sooner you tell us the better. If a parcel comes back because of an address problem, we will send a replacement to the corrected address free of charge.

Write to us within 90 days of delivery and you have two options.

Keep it and take 50% back. Most people choose this. Nothing to pack, nothing to post, and the money is on its way the same day. Because the cushion ships internationally, return postage often costs more than the refund is worth — this avoids that entirely.

Or send it back for a full refund. Also available within 90 days. Return postage is paid by you and we do not provide prepaid labels, so it is worth checking the cost before you commit.

5 to 10 calendar days from when we issue it, back to the card or account you paid with. The exact timing is your bank's, not ours.

If you are returning an item, add up to 10 business days from when it reaches the warehouse before that clock starts.

Send us a photo and your order number and we will put it right. You will not need to send anything back, and you will not be charged for a replacement.

A phone snapshot is fine. If you genuinely cannot manage a photo, describe it instead.

Two things account for almost every case:

• It is in your spam folder. Search your inbox and spam for "Westlyn".
• You checked out with a different email. PayPal, Apple Pay, Google Pay and Shop Pay sometimes supply an address you had forgotten about, and the confirmation goes there.

Write to us either way. Send your ZIP code or the confirmation number from your bank statement and we will find the order — we do not need you to have the order number.

Look at the timestamps on your statement. If several charges are stamped within the same minute, they are almost always authorisation holds from the payment being submitted more than once — a double tap, or the page being resubmitted. Only one is a real charge, and the holds drop off on their own within 3 to 7 business days.

If they are hours or days apart, that is different — send us the dates and amounts and we will refund anything that should not be there.

Message us as soon as you can with your order number. If it has not shipped we can cancel it, refund it, change the address or take an item off.

Orders usually leave within 1–2 business days, so speed matters. If it has already gone, the 90-day options above still apply.

A genuine Westlyn charge shows as SP WESTLYN on your statement.

If it says something else, the payment went to a different company — send us the exact wording and the amount and we will tell you plainly whether it is ours.

We do not have a phone line — we are a small team and everything is handled by email, which keeps a written record of what was agreed.

Email support@westlyn.co or use the form below. We reply Monday to Friday, 9am–5pm EST, and most messages are answered the same day.